Return Policy

Last updated: May 27, 2026

We want you to feel confident about your purchase from iGrowCalm. If you are not completely satisfied with your order, please review the return guidelines below.

1. Return Eligibility

Returns may be requested within 30 days of the order’s delivery date.

To be eligible for a return, the item must be:

  • Unused and in its original condition.

  • Free from stains, odors, damage, or signs of wear.

  • Returned in its original packaging, when applicable.

  • Accompanied by proof of purchase or an order number.

For health and hygiene reasons, plush products that have been used, washed, damaged, or removed from their original condition may not be eligible for return.


2. Starting a Return

To request a return, please contact us at hello@igrowcalm.com and include:

  • Your name.

  • Your order number.

  • The item you would like to return.

  • The reason for the return.

Please do not send an item back without first contacting us. We will provide return instructions and the appropriate return address after your request has been reviewed.


3. Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is the result of an error by iGrowCalm.

We recommend using a trackable shipping service, as we cannot guarantee that a returned package will be received.


4. Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

We reserve the right to deny a refund if the returned item does not meet the eligibility requirements described above.


5. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at hello@igrowcalm.com.

Please include your order number, a description of the problem, and clear photographs of the item and packaging. We will review the issue and work with you to provide an appropriate replacement or refund.


6. Exchanges

We currently offer direct exchanges when reasons are determined valid and request is made within 30 days of delivery.

If exchanges are not available, you may return an eligible item for a refund and place a new order for the preferred item.


7. Non-Returnable Items

The following items may not be eligible for return:

  • Items that have been used, washed, worn, altered, or damaged after delivery.

  • Items returned without their original packaging.

  • Final-sale or clearance items.

  • Gift cards or downloadable products, if offered.

  • Personalized or custom-made items.

  • Items returned after the stated return period.


8. Order Cancellations

Orders may only be canceled before they have been processed or shipped. Contact us as soon as possible at hello@igrowcalm.com if you need to request a cancellation.

We cannot guarantee that a cancellation request can be completed once an order has entered processing.


9. Contact Information

Center for Social Behavior LLC / iGrowCalm

Email: hello@igrowcalm.com · Website: www.igrowcalm.com

For questions regarding these Terms, product use, or general support, please contact us at hello@igrowcalm.com.